Refund Policy

**Refund Policy – EvoC Skincare**

Thank you for shopping with EvoC Skincare. This Refund Policy explains our return, refund, and exchange process for skincare and hair care products ordered through our official website.

EvoC Skincare offers products such as Vitamin C serum, Niacinamide serum, Retinol serum, Minoxidil serum, Sulphate-Free Herbal Shampoo, and skincare bundles across Pakistan.

**Return Eligibility**

Due to the nature of skincare and personal care products, returns are only accepted in limited cases.

A return or exchange request may be considered if:

• You received the wrong product  
• The product was damaged during delivery  
• The parcel was incomplete  
• The product received was different from your confirmed order  

To be eligible, the product must be unused, unopened, and in its original packaging where applicable.

**Non-Returnable Products**

Products may not be eligible for return if:

• The product has been opened or used  
• The seal or packaging is damaged by the customer  
• The product was ordered by mistake  
• The customer changed their mind after receiving the order  
• The customer did not follow product usage instructions  
• The issue is reported after the allowed complaint period  

**Complaint Time Period**

If you receive a wrong, damaged, or incomplete product, please contact us within:

**24 hours of receiving your order**

Send us:

• Order number  
• Full name  
• Phone number  
• Clear photos or video of the parcel and product  
• Description of the issue  

This helps us review your complaint properly.

**Refund Process**

If your refund request is approved, our team will guide you about the next steps.

Refunds may be processed through the available method agreed with the customer. Processing time may vary depending on the payment method and case review.

**Exchange Process**

If an exchange is approved, we may send the correct product or replacement after reviewing the issue.

Exchange approval depends on product condition, order details, and complaint verification.

**Cash on Delivery Orders**

For Cash on Delivery orders, refunds or exchanges are reviewed case by case. Please contact us with your order details and product evidence.

**Damaged Parcel**

If your parcel appears damaged at delivery, take photos or videos before opening it. This helps us review the case with the courier partner.

**Important Product Note**

Results from skincare and hair care products may vary from person to person. We do not offer refunds based on personal result expectations, skin type differences, or incorrect product usage.

Always do a patch test before using a new skincare or hair care product. Discontinue use if irritation occurs.

**Contact for Refund or Exchange Support**

For refund, return, or exchange support, contact us:

**Phone / WhatsApp:**  
0336 4234564

**Location:**  
Lahore, Pakistan

**Delivery:**  
Across Pakistan

Thank you for choosing EvoC Skincare.